Contact / FAQ / Store Policies

FAQ:

Do you ship worldwide?
Yes! We ship to most countries, with a few exceptions due to customs regulations. If your country appears at checkout, we can ship to you.

All U.S. orders include prepaid duties and are sent with tracked shipping.

What is your order processing time?
Orders are packed and shipped in 7-10 days. 

Can I change my order?
Unfortunately, all sales are final and we’re unable to make changes once your order has been placed. Please make sure your shipping address and details are correct before checking out.

COLLABORATION:

Event sponsorship
We love supporting our creative community and in-person crafting events! If you’re organising a craft club, scrapbooking meetup, junk journal gathering, or any event that brings creative people together, we’d love to hear from you.

Email us at thecraftedjournal@gmail.com with a short description of your event, the dates, and how many people will be attending.

CONTACT:

You can reach us by emailing thecraftedjournal@gmail.com

We aim to respond to all inquiries within 24-48 hours, please have patience as we are a very small team :)

Order & Refund Policy

All sales are final. Please double-check your shipping details before placing your order, as we can’t modify, refund, or reship orders with incorrect addresses. Returns and exchanges are not accepted.